Privacy Policy

Data Controller

The website orviana.com is responsible for the processing of personal data in accordance with this privacy policy.

Contact information

Email: info@orviana.com
Company Name: Jaani Ecom LTD
Address: 321-323 High Road, Romford, England, RM6 6AX
Phone: +46 721 495 050
Opening Hours: Monday – Friday, 10:00–17:00

What personal data we process

We collect and process personal data that you provide when you use our services, make purchases, or contact us. This data may include:

  • First and last name
  • Sex
  • Delivery and billing address
  • Phone number
  • Email address
  • IP address
  • Additional information you provide (e.g. via account, correspondence or reviews)
  • Location data
  • Information about your activities on our website
  • Browser and device type
  • Payment details (e.g. account number or transaction details)
  • Identification details (if necessary, e.g. driver's license or ID for specific transactions)

Processing of sensitive data

Our website is not intended to collect data from anyone under the age of 16 without the express consent of a parent or guardian. We encourage parents to monitor their children's internet use.

If we have inadvertently collected data from minors, please contact us at info@orviana.com and we will delete the data immediately.

Purpose and legal basis for data processing

We process your personal data for the following purposes:

Order and payment processing
Sending newsletters and promotions (you can unsubscribe at any time)
Customer support (e.g. inquiries, order changes)
Order and delivery confirmations
Service matters (e.g. repairs, after-purchase support)
Compliance with legal requirements (e.g. accounting, tax matters)

Legal basis:

  • Your consent
  • Necessary to fulfill a contract
  • Legal obligations

Storage of personal data

We only retain your personal data for as long as necessary to fulfill the purposes set out in this policy. For example:

Order, repair and maintenance data is saved for at least 7 years to meet legal requirements.

Sharing personal data with third parties

We do not sell your personal information. However, we may share it with trusted third parties in the following cases:

  • To fulfill our agreement with you (e.g. payment providers, shipping companies)
  • To meet legal requirements

Possible third-party recipients:

  • IT service providers (e.g. web hosting, developers)
  • Payment providers
  • Delivery company
  • Customer support platforms
  • Review platforms

All of our partners are bound by strict data protection agreements .

Use of cookies and similar technologies

We use cookies to ensure that our website functions properly and to improve your experience. These include:

  • Technical cookies (necessary for the functionality of the website)
  • Analytical cookies (to analyze performance and improve services)

You can disable cookies in your browser , but this may affect some features of the website.

Your rights as a user

You have the right to:

✔ Request access to your personal data
✔ Correct any inaccurate data
✔ Request erasure or restriction of processing of your data
✔ Object to processing of your data or withdraw your consent
✔ Request transfer of your data to another service provider

To exercise these rights, please contact us at info@orviana.com .

Security of your personal data

We use advanced security measures to protect your information, including:

TLS encryption (secure data transmission)
Antivirus software & firewalls
DNSSEC & SPF protection (to prevent phishing and spam)

If you suspect misuse or unauthorized access , please contact us immediately at info@orviana.com .

Changes to the Privacy Policy

We reserve the right to update this policy at any time . Updates will be posted on our website, and we recommend that you review it regularly.

Last update: 29/03/2024

Questions? Contact us at info@orviana.com – we're happy to help you!