Terms and Conditions

Terms and Conditions

1. Application

These general terms and conditions apply to all orders and purchases made through the website orviana.com (hereinafter referred to as the "Website"), operated by Jaani Ecom LTD (hereinafter referred to as "we", "us" or "Company"). By making a purchase, you agree to these terms and conditions.

2. Company information

Company Name: Jaani Ecom LTD
Company Number: 16144205
Address: 321-323 High Road, Romford, England, RM6 6AX
Phone: +46 721 495 050
Email: info@orviana.com

3. Conclusion of the agreement

A binding agreement between the customer and Jaani Ecom LTD arises when the customer places an order on the Website and we send an order confirmation via email .

We reserve the right to decline or cancel orders for legal or operational reasons.

4. Prices & Payment

  • All prices on the Website are displayed in SEK or in the currency valid in the customer's country and include statutory VAT.
  • Shipping costs are displayed separately at checkout and are not included in the price unless explicitly stated.
  • Payment is made via the payment options available on the Website, such as credit card, PayPal or other payment solutions .
  • Payment must be made at the time of ordering .

5. Delivery

  • Products are delivered to the address specified by the customer when ordering.
  • We strive to ship orders as quickly as possible. Delivery time
  • varies depending on destination and product availability, usually  7–14 business days .
  • We are not responsible for delays caused by third-party providers, such as shipping companies.
  • We offer international shipping , and shipping costs are displayed at checkout.

6. Right of withdrawal

  • You have the right to cancel your purchase within 14 days of receiving the goods, without giving any reason.
  • To exercise your right of withdrawal, you must notify us in writing by email or post.
  • Return shipping is paid by the customer , unless the product is defective or incorrect.

7. Returns & Refunds

  • Products returned in  their original condition (unused, undamaged and in original packaging) can be returned within 14 days of receipt .
  • After an approved return, we will refund the purchase amount .
    Returns that  do not meet our requirements may be refused or only partially refunded.

Read more in our Return & Refund Policy .

8. Warranty & Liability

  • All products are covered by  statutory warranty and complaint rights .
  • We are not responsible for any damage that occurs as a result of improper use of the products.
  • Our maximum liability is limited to the purchase price of the product.

9. Privacy & Data Protection

  • We are  committed to protecting your personal information .
  • Your information is processed in accordance with our Privacy Policy .

10. Changes to the terms and conditions

  • We reserve the right to  change these terms and conditions at any time .
  • Updates are posted on the Website and are effective immediately.
  • We recommend that you regularly review our terms and conditions.

11. Applicable Law & Disputes

  • These  terms and conditions are governed by the laws of England and Wales .
  • Any disputes will be handled by the courts of the United Kingdom .

12. Contact information

Email: info@orviana.com
Telephone: +46 721 495 050
Address: 321-323 High Road, Romford, England, RM6 6AX

Do you have any questions? Contact us – we're happy to help! 🚀